E-Soft Hotel Manager Mobile Application

Dear Hotel Managers,

Unable to make yourself always available in hotel but you still want to keep yourself up-to-date about your hotel performance?

Here is the E-Soft Hotel Manager Mobile App that allows you to receive real-time information and analytical data via mobile devices.

1. Real Time Hotel Status

• ·        Guest Information
• ·         Room Status: Occupied Rooms, Stayover Rooms, Unavailable Rooms
• ·         Reservation Status

2. HotelReporting

• ·         Daily, Monthly and Yearly Sales Report
• ·         Daily Collection Report
• ·         Occupancy Records

3. Remote Check-In & Reservation

• ·        The mobile app enables the manager to make reservation and check in guests via mobile devices. Besides, it allows the manager to amend the room rate accordingly.

4. Reserve & Insert Transaction

• ·        The app allows the manager to view detailed ledger for the in-house guests. Then, it enables the manager insert or reverse any transactions that are restricted by user right remotely.

5. Marketing Message Sending

• ·        The app enables manager to access to guest lists and send out mass marketing messages to intended audiences using guest filter functions.

For further information about the Hotel Manager Mobile App, please visit us @ www.e-soft.my or www.e-soft.com.my !

What is a Channel Manager and Should You Get One?

First of all, a Channel Manager normally refers to a software program that is installed on the internet that allows automatic inventory or room management for an accommodation provider such as hotels, motels, bed and breakfasts or apartment style complex across numerous internet accommodation portals and online travel agencies (OTA).

There are hundreds of internet accommodation portals and OTA’s who sell accommodation on behalf of the accommodation owner.  The Channel Management software takes the fuss out of everything by automatically communicating their room availability and pricing to these internet portals and OTA’s and then communicating back to the accommodation house that the room is sold.  

Gone are the days of logging into multiple internet accommodation portals and OTA’s to update and cancel your room availability. The Channel Manager does this all for you automatically and will automatically reduce availability based on bookings from accommodation portals and OTA’s.  The software allows you to receive bookings in advance up to 365 days in advance and automatically stops bookings being made from other internet accommodation portals and OTA’s when you are fully booked. 

This eliminates overbooking and allows you to manage many websites from one convenient location.  It is a marvellous as it allows the motel or hotel owner to manage their room inventory from anywhere in the world and you don’t even have to be at your property to receive bookings.

The Channel Management is a very beneficial type of program to have for the online entrepreneur with multiple accommodation business interests.  It can be something that is managed by the business owner or a task assigned to any employee.  The Channel Management can also be integrated with hotel management software that allows for a seamless end to end system.

E-Soft Hotel Channel Management System

Depending on the size of the accommodation house and the amount of business they do every accommodation provider utilizes a Channel Manager may saving the equivalent to full time employee. If you do not have a Channel Manager and want to complete with your competitors who have a Channel Manager it would be necessary to hiring at least one if not two persons to look after the room availability manually for the business.

Employing hotel channel management system, tools Health Fitness Articles, tips and tricks of the trade is eventually going to be necessary for each and every online accommodation entrepreneur that wants to enjoy a continued success with their internet interests.  It will become instrumental in keeping up with the competition because if they are running an accommodation house of any type a channel manager is essential otherwise your competition are going to steal your customers and reap the profit.

To find out more about E-Soft Hotel Channel Manager, Please visit us @ www.e-soft.my

How to Check In A Guest Less Than 1 Minute

Speed is king during check-in and check-out

Hotels are changing the way guests check in to their rooms, eliminating the traditional stop at the front desk to speed up, simplify and, in some cases, personalize the process.

When it comes to hotel guests check-in, efficiency defines everything. With the aid of E-Soft Hotel Management System in the hotel daily operation, the users are able to check-in a guest within 1 MINUTE!

Of course, other than Check in and Check Out, E-Soft Hotel Front Desk Management is also designed to handle various hotel operations including:

- Room Reservation

- Transactions & Payment

- Door Lock Integration

- Housekeeping

- Reporting

- Security

- Event Hall Function

The E-Soft Hotel Management System provide total solution for hospitality industry. 

E-Soft Hotel Management System is a user-friendly, uncluttered and compact Hotel Management Software that automates the operation and management of a hotel. It seamlessly integrates Reservations, Front Desk, Housekeeping functions on a single platform. An extensive variety of management reports can be generated from the system. 

E-Soft Hotel Management System integrate with hotel door lock to create guest card which will lead to more security and control of the hotel. The hotel guest card can also integrate to main door and lift access. In order to speed up the business procedure of check in guest, Mykad Reader and Passport Scanner have been deployed to read data directly from Mykad and passport.

To schedule a system demonstration or find out more about E-Soft Hotel Management System, contact us @ www.e-soft.my

Online Hotel Check in - Save Your Time With Self Check-in Kiosk Service

Kiosk self-check-in station becoming cool for the hotel industry. Gone are the times of the fixed sized kiosks that never work. Presently, most of the hotels that are focusing on customers' requests are permitted customers to examine themselves in and out by means of smooth advanced check-in stations that fit appropriate in with their cutting edge tasteful.

Hotel Self Check-In Kiosk

Do you want to prefer to use the check-in kiosk as an alternative to traditional Hotel front-desk service? Or rather totally automated substitutions of the standard check-in and service? As per guests demands self-check-in kiosk replace the traditional hotel front-desk check-ins. Through Online hotel check-in service, hotels can provide more visibility to their guests on their arrival as no one wants to stand in a queue at the front-desk after a long and hectic journey.


Before, most of the hotels expected that visitors would not know how to use a self-service check-in kiosk, would in any case require staff to help them. No, it is wrong; it will be only in that case when they don't design it properly. Almost everyone knows how to use a smart phone in this technical world. Not many, right? Also, on the off chance that you do know 1 or 2, then they're presumably the only ones that may experience difficulty utilizing a self-service station.

How you can enhance the customer's satisfaction with the help of self-service kiosk and how you can get benefits from using it? Here are some points -

1. Self check-in service saves time of the both guests as well as the hotel staff, and then they can have more focus on other activities.

2. Hotels can save costs on the staff, especially for the midnight arrivals of the customers.

3. No need to stand in a queue at the reception area, especially for those guests that are in a hurry.

4. Self service kiosk can help to increase the customer satisfaction and hotel efficiency when deployed well.

5. With the help of self-service kiosks, hotel guests can check-in, encode a physical key card, check-out and get a receipt; all without standing in line at the front-desk.


While some self-service kiosks are simply display machines, the hi-tech forms of self-service kiosks give a portion of the best computerized customer service in cutting edge business. Today's more modern kiosks coordinate advanced software with mobile application technology to accomplish a smooth and viable interface that advantages both clients and organizations.


To find out more about Hotel Front Desk Management System or Self Check-In Kiosk, visit us @ www.e-soft.my !

5 Critical Front Desk Traits That Will Help Your Hotel Build Guest Relations In 2017

Hotel Front Desk Management System

With digital technology reaching new heights every year, it’s no surprise that communication has undergone massive changes over the last few years. The rise of social media, the onset of cloud mobile platforms and the smartphone revolution have transformed the way people meet and greet one another. Direct, face-to-face communication has taken a backseat as people see more value in instant messaging. These trends have had widespread repercussions on hospitality – guests can now use their mobile devices to set up their entire trip.

This has had a profound effect on one aspect of the guest cycle – human connection. With telephones and walk in reservations becoming something of a rarity, the only place where hotels get to interact face-to-face with their guests is at the front desk. And it is here that they must make a good impression. But the front desk is so much more than a place to pick up the key – it personifies the values at the heart of the hotel.

While the large hotels begin to explore front desk robots as they seek ways to boost automation and decrease manpower, don’t ever let your property trade the warmth of a human smile for the cold sheen of a metallic face!
Here you’ll find some of the best front desk traits that will keep your guests feeling the warmth, throughout the duration of their stay –

Stay Calm, No Matter What:

It’s a well-known fact that the apparent peace and harmony seen in a hotel lobby is just an illusion – behind the curtains, there are several processes going on within various departments all over the property, and almost all of them require some level of interaction with the front desk. On busy days, things can get a lot more complicated. And when you add tired, irate travelers to the equation, a stressful situation becomes nerve-wracking. Make sure that your front desk staff have the necessary tolerance to deal with whatever’s thrown their way! Some after-hours yoga could be just the tonic they need.

Keep Abreast of Local Events:

Guests visiting the property are bound to have a lot of questions. Even with the vast influx of mobile apps available, your staff will always be expected to be knowledgeable about the area – the words ‘I Don’t Know’ must not exist in the vocabulary of a front desk agent! Of course it’s impossible to have all the answers everytime but even when you don’t, it’s much better to suggest something relevant that you’re well aware of, rather than give the impression that you’re not well-versed in the field.

Anticipate Guests’ Needs:

People don’t like to state what they consider to be the obvious. Especially hotel guests. So when a family with toddlers checks-in, they expect the room to have a bottle warmer, infant-friendly soaps, and anything that else that might be needed. When your staff are able to anticipate needs like this, it leaves a lasting impression on the guest – and creates a sense of trust. It’s highly likely that when they come back to the city, they’ll choose your property.

Be Enterprising:

Nobody likes to feel foolish, least of all your guests. But they can come forward with the most bizarre of requests, and it’s the duty of your staff to ensure that those requests are entertained with the deepest sincerity. Train your employees to expect the unexpected and think on their feet. And to keep the warmth flowing – it’s not uncommon for guests to retract difficult requests just out of appreciation for the employee’s demeanor!

Keep Smiling:

The power of a warm smile is too often underestimated – a sincere smile can melt through the frostiest of moods and disarm anything in it’s path! Guests are tired after the journey and they’re looking to get through the check-in process as quickly as possible – a smile isn’t going to hold them up! On the contrary, it can improve their mood and create a great first impression. Believe it or not, numerous psychological tests have proven that encountering a warm smile can substantially improve how a person perceives the rest of his day. This can be a great asset to hotels and the best part is, it costs nothing!

Employing a hotel management system streamlines all the various operations taking place in your hotel and displays all tasks on a single screen – making it easy for the front desk agent to communicate with the staff instantly. This kind of real-time communication simplifies the job of the agent, while improving the guest experience! While you can’t control the outcome of every event, you can ensure that the worst possible ones – like double-bookings – are eradicated with an effective hotel front desk software.

More information about property management system or hotel management system, visit us @ www.e-soft.com.my

Advantages of Utilizing Hotel Management Software / Property Management System

Check out the top 6 advantages of using hotel management software:

1. Complete business control in real-time:

Most of the time it’s seen that there are multiple data’s and reports stored in different systems, this makes it confusing and difficult to review the business performance in real time. Hence, the workflow gets strained and often the desired results are absurd, for example, management of online and offline reservations.

2. Rationalization of rate and maintain parity:

A customer usually checks various travel portals for best rates and offers, it is seen many travel portals offer basic rates to acquire customers; in that case, the hotel’s creditability is at stake. The hotel management software helps to curtail the rate and maintain consistency across different channels.

3. Eliminating the inventory faults:

The hotel management software helps a lot when the reservations are done from different online and offline channels. The software helps to update the inventory thus eliminating binary booking or cluster booking.

4. Cost & complexity:

There are multiple vendors operating on behalf of the hotel, hence the there is a huge investment involved to integrate the software , here the hotel management software not only centralize the vendor in one system but also rationalize the rate. This eliminates the complexities of multiple communication and payment system.

5. Managing reservation and guest satisfaction:

Most of the online reservations now offer free cancellation procedure and date modification throughout the day, hence the cross-channel reservation and cancellation are subjected to uncertainty leaving behind an unsatisfied customer. Thus, a singular platform is the best solution.

6. Distribution delay:

Updating the inventory on OTA’s(online) across all channels is time-consuming as well as you have the risk of missing out on potential leads. For example, you have eight rooms available but you only roll-out four rooms on OTA,  out of four two is sold, thus in all you have six rooms available. HereFree Articles, if a group is looking out six r     ooms and cannot access to reservation details and you miss the prospect.

The hotel management softwares unify the whole system in one centralized system which can the accesses through all channels. These hospitality software solutions eliminate multiple system errors and act as a one stop solution where you can review the entire business performance.

More information about the Hotel Management System, visit us @ www.e-soft.com.my

5 of the most tech-savvy hotels in the world

Here at E-Soft, we really love hotel management system. And we also love to travel. So we got to thinking about what a traveller really needs — whether that’s a cutting edge app or an ‘old’ favourite (we love you GPS); a hotel with the latest in tech wizardry, a nostalgic camping trip or perhaps, pre travel, a film binge to inspire you and get your trip-planning juices flowing. Sit back, relax, and enjoy our second in a five-part series on what we think really makes your travel experience a great one.

If you're not really into the whole rustic thing and you’re more about travelling in tech-savvy style — especially if business is driving your travel — this is the list for you. From Alma Barcelona to Yotel NYC, these are the hotels around the world leading the charge in digital innovation.

Pengheng Space Capsules Hotel in Shenzhen, China

This futuristic hotel has done away with earthlings all together – save the dude at the front desk — creating a hotel staffed almost entirely by robots. Decked out with space-themed mod furniture, blue LEDs and shiny metals — the low-cost (around $11 a night) hotel looks like the set of a sci-fi flick. The accommodations are in the style of your own private capsule, fit with tablets, Wi-Fi access and flat screen TVs.

Eccleston Square Hotel, London

The Eccleston Square Hotel may lie behind the doors of a striking 19th century Grade II listed Georgian façade, but don't let that fool you — this is one cutting-edge luxury boutique. If travelling has put your back out, you can enjoy a massage in bed, thanks to its built-in system. When showering, you can opt to switch the glass walls from transparent to opaque with the flip of a switch, before stepping onto heated bathroom and hallway floors once you're done. You can order room service off a personal, in-room tablet, and then when it comes time to brush your teeth, watch a sitcom with the anti-mist mirror's integrated LED television. So that’s pretty great.

Hotel 1000, Seattle, Washington

First up, the rooms are equipped with heat-detecting sensors, so the staff know when you’re in and out of your room. This means they’ll never disturb you when you're relaxing or using the complimentary lightning-fast fiber optic Internet to browse the net, or tend to important business. If that's not your jam — the hotel also has virtual golf on-site.

Yotel, New York City

Yotel is home to the (sort of) infamous Yobot — a 15-foot "friendly and efficient luggage-storing robot that does the hard work" for the hotel. Guests can control Yobot via a touch screen. There's automated check-in and checkout, silent in-cabin air conditioning units that are activated by motion sensor, convertible beds, and towels that can easily be reused thanks to heated drying racks. Technology, huh?

Alma Barcelona

Alma Barcelona is a luxury boutique hotel in — yep, you guessed it — Barcelona! It has 72 upscale rooms with flat-panel TVs and free Wi-Fi, an indoor pool (not really high-tech, but we'll take it) and high-tech design elements, like fingerprint swiping in place of room keys and a minimalist light-filled atrium.

If you have experienced with some of the most innovative property management system in the world, chances are you want to be doing so with the latest technologies.